Physical orders

Physical bookmark orders ship within the United States for a flat $4.95 shipping charge per order, not per item. Ordering more than one physical set in the same checkout does not add another $4.95 shipping charge.

Orders are carefully packaged to help protect the bookmarks in transit. When tracking is available, it will be provided after the order ships.

Shipping carrier

Physical orders are generally shipped through USPS Ground Advantage. Transit times are determined by the carrier and can vary by destination, weather, holidays, and other postal delays after a package has been accepted.

Processing

We prepare physical orders as quickly as possible. Because Thin Blue Pencil Designs is a small independent shop, processing time may vary slightly during especially busy periods. Shipping transit time begins after the package has been handed to the carrier.

Shipping address

Please review the shipping address entered during checkout before submitting your order. Orders are shipped to the address provided with the payment. If you notice an address problem before the order ships, contact us as soon as possible at thinbluepencildesigns@gmail.com.

Returns on physical products

We accept return requests for eligible physical products within 14 days of delivery. Items must be returned unused, undamaged, and in their original condition.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or the wrong item was sent. Original shipping charges are not refundable.

Refunds

Once an approved return is received and inspected, a refund will be issued to the original payment method for the eligible merchandise amount. Please allow additional processing time for your bank or payment provider to post the refund.

Damaged, defective, or incorrect orders

If your physical order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at thinbluepencildesigns@gmail.com. Please include your order details and, when possible, clear photos showing the issue. We will review the situation and arrange an appropriate replacement or refund.

Lost or delayed packages

If tracking shows an unusual delay or a package appears lost, contact us and include your order details. We will help review the tracking history and determine the appropriate next step. Carrier delays that occur after shipment may require additional time for tracking updates or carrier review.

Digital products

Digital DTF artwork has no shipping charge. Digital files are delivered electronically after successful payment and are not mailed as a physical product. Download access is provided through the website after checkout.

Because digital products are delivered immediately and cannot be physically returned, digital purchases are final sale and are not eligible for returns or refunds after download access has been provided, except where required by law or when a file is materially defective or inaccessible.

Custom orders

Personalized or custom-made physical items may not be eligible for return unless they arrive damaged, defective, or materially different from the approved order details. Any eligibility will be reviewed on a case-by-case basis.

Mixed orders

If an order contains both physical products and digital artwork, the digital items are delivered electronically and only the physical portion of the order is shipped. The standard physical-order shipping charge still applies. Return eligibility applies separately to each product type under the terms above.

How to request a return or replacement

Email thinbluepencildesigns@gmail.com with your order information and the reason for the request. Please wait for return instructions before mailing anything back so we can make sure your request is handled correctly.

Questions?

If you have a shipping, return, refund, or order question, email thinbluepencildesigns@gmail.com and we’ll be happy to help.